KIA Corporation
Service Clinics Virtual Training—Facilitate series of training sessions in a virtual classroom setting for retail service consultants.
In-dealership Coaching
Service Lane Coaching—Working with Mercedes-Benz of Alexandria, Mercedes-Benz of Bonita Springs, Mercedes-Benz of Knoxville, and American Service Center of Arlington on coaching service employees on the behavioral aspects of excellent customer engagement and loyalty
Mazda USA
Ultimate Mazda Experience Standards—In-dealership process evaluation and implementation for Standards at five Southwest Dealerships. Visits included management briefings and one-on-one sales and service training and behavioral coaching
Rolls-Royce Motor Cars of North America
Service advisor training and warranty administration—Facilitate classroom and in- dealership training for retail dealership personnel.
BMW Motorrad USA
Classroom facilitator and curriculum developer—Developed warranty and facilitate fixed operations and warranty training
American Honda
Classroom facilitator and curriculum developer—develop and conduct management and fixed operations skilled-based training for Honda and Acura
Mercedes-Benz USA
Service advisor selling skills—In-dealership training and coaching for service advisors with 23 individual dealerships who contracted WPEX separately
American Honda Acura Division
Facility and process assessments—In-dealership assessments to determine actual against Acura standard for entrance into excellence program through The Minery
Nissan USA
Fixed Absorption Best Practices—In-dealership assessments to determine why Nissan dealerships are lower in fixed absorption than other Japanese brands and determine any best practices through Carlisle and Company
Nissan USA
Executive Management Series—Overview of Nissan CSI tools in several meetings with executive managers through AMCI
BMW University
Classroom facilitator and curriculum developer—fixed operations and warranty training
Mercedes Benz of North America
JD Power CSI Coaching—In-dealership coaching with Mercedes-Benz dealerships through ES3
Ford Motor Company
Ford Consumer Experience Movement—In-dealership coaching with seven Ford/Lincoln dealerships through AMCI
American Honda
Classroom facilitator—Capacity Management Training for Acura
University of Toyota
Classroom facilitation and in-dealership service lane coach
BMW Motorrad USA
Service Management and Profitability—Developed and facilitate workshop for retail service managers including the financial, capacity, and process aspects of service December
Rolls-Royce Motor Cars of North America
Service advisor training and warranty administration—Developed class room and web- based courses for retail dealership personnel
Infiniti USA
ICARX—Development of in-dealership training through AMCI
Mercedes Benz of North America
CustomerOne Performance Coaching Program—Program Developer and in-dealership coach—provided full coaching team and administrative and logistics details—worked with over 50 dealerships to implement the program
Mercedes Benz of North America
Parts and Service Management Training—Designed curriculum and provided subject matter expertise to the trainers
Jaguar Cars
Program Developer and coach—In-dealership pilot for Early Warning System
Jaguar Cars
Classroom facilitator and curriculum developer—Time Management training
Toyota Motor Sales U.S.A
Toyota Signature Program—Program Developer and pilot facilitator—provided full development team and created all materials
Please contact us for more information
Phone (904) 566-9578
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