At WPEX, we believe that each client’s unique needs should define the training, coaching, or consulting solution that we provide. In other words, one size does NOT fit all. We work with each client to determine their operational goals, identify any process or behavior gaps, and customize a solution to achieve success.
Our interactive approach helps us to build rapport with employees at every level. The employees become part of the solution, which naturally lessens their resistance to change. We partner with a team of experts who are highly experienced in the automotive industry, having decades of combined experience.
Serving manufacturers, dealerships and industry associations alike, WPEX seeks to increase our client’s profitability, customer satisfaction and employee performance to help them reach their full potential and reap the benefits of more effective, efficient business practices.
About the Founder:
Sheila Woolsey is the President/CEO of Woolsey Performance Experts, Inc. (WPEX) providing customized solutions for improving automotive business performance since 1999. Sheila has over thirty-five years of work history in the automotive industry at the retail, corporate and field levels, and as a business owner. She has worked on strategic solutions, developed programs and curriculum and implemented through training and one-on-one coaching.
Sheila specializes in service operations, with a background that includes financial analysis, process redesign and implementation, and procedural training. She has expertise in the areas of warranty processing, shop capacity management, and behavioral coaching.
Sheila’s interactive, participative style generates enthusiasm and lasting results. Her positive reinforcement coaching methods help create changes in behavior and improve customer engagement.